Hours and Price of Delivery?

7 days a week 9-5. We will deliver within these hours with your rental company. If we need to meet a client outside of 9am - 5pm to get into a rental a $35.00 extra charge will occur. We charge $35.00 for round trip delivery, pick up and set up. If you order over $250.00 your delivery is free!

How new is your equipment?

All of our equipment has been purchased by Tahoe Truckee Baby equipment rental. It is checked for wear and tear with every return and if found in disrepair, will be replaced immediately.

How will i receive my equipment, and where do you deliver?

 We will deliver and pick up your equipment to the location of your choice, at the time of you choice. We will deliver to vacations rentals, private residences, hotels, condos, campgrounds, bed and breakfast. In the North Tahoe ( tahoe city, kings beach, incline,) and Truckee area. For special delivery and pick up times please indicate in comment box when ordering.

Why doesn't Tahoe truckee baby equipment rental rent car seats?

Car seats are a very individualized item for proper safety. Car seats can be damaged and the safety compromised if in a vehicle accident or traumatic event and Tahoe Truckee Baby Equipment Rental is unable to guarantee that car seats have not been damaged while in the care of the previous customer. All car seats have numerous adjustments that must be made for each specific child's height, weight, and age. TTBER does not feel like these adjustments can be made safely with rental equipment and we encourage all parents to bring their own vehicle car seat with them on their trip. All airlines will allow a car seat to be checked and will provide a clean travel bag to place it in. Car rental companies often rent car seats BUT parents should always read the manual carefully and ensure that the seat is properly installed, inspected, and adjusted for their specific child. See http://www.cpsafety.com/articles/usedseat.aspx for more safety information on used car seat safety. We will be happy to make special arrangements to purchase you a NEW car seat and deliver it with your other rental items. Please call us at 866-646-2229 for specific requests.

 What if I need something not on your list?

We will be happy to accommodate special requests as items are available. Please call in advance for any special request items.

Can I rent the items for more then one week?

Yes, items can be rented daily, weekly or monthly. The weekly rate is based on 7 calendar days including the day of delivery and the day of pick up.

Is the baby equipment cleaned after each use?

 Absolutely! The cleaning and sanitization process is extremely important to us. Each piece of baby equipment is first cleaned, then thoroughly sanitized following the Centers for Disease Control (CDC) guidelines.

Do you track manufacturer’s recalls?

Definitely! All of our baby equipment has been purchased by Tahoe truckee baby equipment rental. We safety check each piece of baby equipment prior to renting it out, each and every time. We also track recall information on a regular basis through the U.S. Consumer Product Safety Commission’s website www.cpsc.gov , which provides automated recall updates on baby equipment. And promptly discard if damaged.

What is your cancellation policy?

All orders cancelled within 24 hours will be charged 50% of the original order. Cancellation before 24 hours will be charged a $15.00 processing fee.

What is your policy on damage/breakage?

 We rent out first quality products and expect them to be returned working order. If equipment is damaged or broken during a rental period, we will examine the equipment to confirm the extent of the damage and charge a minimum of two weeks rental to cover our costs. This charge excludes the charge for the period for which the item(s) is hired for.

Are your equipment insured against loss or damage?

We are unable to provide insurance against loss, theft or damage.

What areas do you deliver to?

All Truckee areas Tahoe Donner Prosser Sierra Meadows Glenshire Northstar Squaw Valley Alpine Meadows Kings Beach Tahoe Vista Carnelian Bay Ridgewood Ceder Flat Lake Forest Dollar Point Tahoe City Sunnyside Pineland Timberland Skyland Tahoe Pines Homewood Chanmbers Tahoma Meeks Bay Rubicon Bay Stateline Incline Village